This is a demo store. Any orders placed through this store will not be honored or fulfilled.
If you are not 100% satisfied with your purchase and wish to return it, you may do so within 14 days as long as the product has not lost it merchantability features, however evening dresses can only be returned within the same day (1 day). If failed to do so, return process cannot be performed.
If the product is damaged you can return it within 30 days.
When you receive your order, please be sure that the package is not damaged on shipment. If you see any problem with the package, please have a damage report from the delivery company. When you open the package, if the product is damaged or defective, you can easily return your product free of charge. In this case, Lakcom will provide the delivery fee.
Please note disposable and FMCG products and products that are about to pass their expiration date cannot be returned. Cosmetics, personal care, evening dresses, underwear, swimsuits, books, software products and programs that can be copied, DVD,VCD, CD, cassettes and consumable products (such as toner, cartridges etc.) can be returned, unless the package is opened, broken and the products are tried
According to Distance Selling Regulations, you must return the product complete with all parts and accessories in 10 (ten) days from the date you notify the withdrawal. The person exercising the right of withdrawal is responsible of the products deliver completion with all parts and accessories. After returned product/products reach our warehouse and their compatibility with 'condition of return' is granted, the product price will be refunded. Shipping costs that are paid while purchasing will not be refunded.
When you decide to return a product, please be sure about below conditions:
Package of the products must not be damaged and the content of the package must be full with no pieces missing.
Products must be in the condition you received them and in the original box and/or packaging.
Products must not be used and damaged.
Products must be complete with the original package, including all accessories.
You need to fill the return document on the back of your invoice and sign it.
Send your products with your invoice to the address of Lakcom.com as below:
Currently there are no product exchanges. Only returns and order cancellations can be performed.
If for any reason you change your mind and wish to cancel your order, you may do so within 24 hours of order placement time. After exceeding this period or if your order has already been dispatched, order cancellation cannot be performed.
To cancel your order, kindly contact with one of our customer service agents on the contact information provided at the bottom of the page.
Yeşilköy, Istanbul, Turkey
+90 212 465 10 15
Monday –Friday 9:00 – 19:00